Billing and Insurance
INSURANCE COUNSELING
Find out what is available to you and how to sign up for affordable insurance plans through Island Health’s free health insurance counseling program.
BILL PAY
You have the convenient option of paying your account balance online using our secure online bill-pay system, 24/7.
CONTACT
P: 360.299.1378
Office hours by phone:
Monday–Friday
9 a.m.–4 p.m.
PATIENT ACCOUNTING OFFICE
The Business Office is open for in-person visits at:
1213 24th Street, 24th Street Building, lower level
Monday–Friday
9 a.m.–4 p.m.
ACCEPTED INSURANCE PLANS
Island Health accepts most health insurances. Below is a list of the most common insurances accepted. However, not all plans offered by the insurance company may be accepted. Please contact your insurance company if you have a specific question or need to know if Island Health is “in network” for your specific plan.
Aetna
Blue Cross of WA and AK
Cigna
First Choice Networks
First Health
HMA – Healthcare Management Administrators
Humana
Kaiser Permanente
LifeWise
Medicaid
Medicare
Molina
Optum
Premera
Regence
Tricare
Uniform Medical
Uniform Services Family Health Plan
United Healthcare
*The above links lead to external sites.
In accordance with RCW 48.49.060, consumers may contact the office of the insurance commissioner (1.800.562.6900) if they believe they have not received a balanced bill.
QUESTIONS?
If you have questions about your individual insurance coverage, contact your insurance carrier. Your insurance card will have a phone number for member services.
For health insurance counseling, including the insurance exchanges, Medicaid and Medicare, visit our Health Insurance Counseling page.
COST ESTIMATES
Our staff understands the peace-of-mind that comes from knowing the cost of a procedure or visit in advance. Patients who would like an estimate prior to their visit can contact our Admission Counseling Office at 360.299.4203.
Learn more about hospital pricing and hospital quality by selecting a button below.
The buttons below lead to external sites.
PRICING
The hospital’s charges are the same for all patients, but a patient’s responsibility may vary, depending on payment plans negotiated with individual health insurers.
BILLING TRANSPARENCY
At Island Health, we aim to answer your billing and insurance questions with transparency and accuracy. Our Patient Accounts team is available to work one-on-one with patients to coordinate financial agreements before, during and after any procedure. You have the convenient and secure option of paying your account balance online using our online bill-pay system, 24/7.
BILLS FROM OTHER PROVIDERS
Many physicians, ambulance companies and labs that provide care or services at Island Health are separate businesses with their own billing and accounting procedures, which is why you may receive a bill from other providers or groups.
YOUR RIGHTS AND PROTECTIONS AGAINST SURPRISE BILLING
When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.
Learn more about your rights.
FINANCIAL ASSISTANCE PROGRAM
Patients who meet certain requirements may be eligible for consideration under Island Health’s Financial Assistance Program (formerly Charity Care).
For more information on our Financial Assistance Program, please review the following documents or contact Patient Accounts.
Additional Financial Assistance Resources
FINANCIAL POLICY
Patients are required to pay balances in accordance with the following guidelines:
- Payments may be made using cash, check, or credit card (Mastercard, Visa, American Express or Discover are accepted).
- Physician office and therapy visit co-pays are required on the date of service. Lack of co-pay payments for any visit may result in rescheduling of the service.
- Extended payment plans are available upon approval with a maximum extension of twelve (12) months and a minimum payment of $50 per month.
- Delinquent accounts will be referred to a collection agency at which time additional fees will be assessed.
If you are unable to meet these terms or need help paying your bill, financial assistance is available to those who qualify. Please contact our Patient Accounting Office at 360.299.1378 or 855.440.4200 x1378.