We are here to help

If you have any questions, please call our portal support team at 360.299.1385 or email portalsupport@islandhospital.org.

Patient Portal

Manage your healthcare online

The myIslandHealth Patient Portal is a FREE online service to help you securely manage your healthcare information anytime, anywhere.

  • Schedule or cancel appointments
  • Pre-register before your appointment
  • Message your provider’s healthcare team
  • View your health record:
    • Labs
    • Diagnostic Imaging reports
    • Visit history
    • Current billing activity

New features coming soon:

  • Download your medical record
  • Complete forms online
  • Check in online

Signing up is easy!

Click on the link below to create an account online if you:

  • Are an established patient
  • Have a current email address on file

If you have not yet been seen by an Island Health provider or do not have an email address on file, your provider’s office can help get you set up at your next appointment.

Authorization for Proxy Access

To be able to view the health record of your spouse or child, please download and fill out this Authorization for Proxy Access form, and email it to portalsupport@islandhospital.org or return it to your provider’s office.

Helpful Videos

Intro To Patient Portal

When was your last Tetanus shot? Find this answer and more on the Patient Portal.

What Can You Do With The Patient Portal?

Take a tour of the helpful features of the myIslandHealth Patient Portal.

Signing Up Is EASY

See how easy it is to enroll for the Patient Portal with this step-by-step video guide.

Schedule Appointments Online

Now, you can schedule an appointment with your provider anytime… day or night!

Need more help?

Have you viewed our videos, but still need some help with our Patient Portal? Register for an in-person support appointment, where you can get hands-on help with your device from one of Island Health’s Portal Pros.

Frequently Asked Questions

What is myIslandHealth?

myIslandHealth offers Island Health and IH clinic patients free secure online access to their personal health information and portions of their medical record from anywhere with an Internet connection (computer, tablet or smartphone). It enables patients to be actively involved in their healthcare anytime that is convenient for them, day or night. With myIslandHealth, patients will be able to:

  • View portions of their health record (recent visits, medications, allergies, conditions, immunizations and more)
  • View test results and diagnostic reports
  • View billing activity
  • Update personal profile information

In addition, Island Primary Care, M Ave. (formerly AFM) and Island Primary Care, 24th St. (formerly FMA) patients will be able to:

  • View and request appointments
  • Communicate securely with their healthcare team

How do I sign up for myIslandHealth?

Signing up for myIslandHealth is easy! There are two convenient options for creating a myIslandHealth account. A valid email address must be on file with Island Health before someone can sign up.

Option 1: Patients can create their own myIslandHealth account from any device (computer, tablet or smartphone) by visiting the Island Health website at www.islandhealth.org and clicking on the myIslandHealth link and going to ‘Create a myIslandHealth Account’.

Option 2: Patients can request access to myIslandHealth at their next hospital or clinic visit.

Is there a fee to use myIslandHealth?

No, myIslandHealth is a free resource for all Island Health and Island Health Clinic patients!

Who do I contact if I have further questions?

You may email us at portalsupport@islandhospital.org or call Island Health at (360) 299-1385. Our staff is here to help, Monday – Friday, 8:00 a.m. to 4:30 p.m.

For technical (non-medical) questions, patients can also click on the ‘Contact Us’ link in the portal and message a support person.

When can I see my lab results in myIslandHealth?

Your lab results will be available after your provider has reviewed them, which is generally within 2 – 4 days.

When can I see my reports in myIslandHealth?

Your reports are released to the portal after they have been signed, which is generally within 7-10 days (some reports may take longer). Reports viewable on the portal are: CT, echocardiography, mammography, MRI, nuclear medicine, radiology and ultrasound.

If some of my health information on myIslandHealth is incorrect, what should I do?

Contact your primary care provider directly if any information on myIslandHealth is incorrect. They will ensure that your medical record is accurate.

What should I do if I don’t understand my health information?

Questions regarding your health information should be directed to your provider.

Can I view a family member’s health record in myIslandHealth?

Yes, this is called proxy access and allows a parent, spouse, family member or friend to log into the patient’s personal myIslandHealth account and view their information. Once proxy access has been granted, you can select the “Change Person” button from the top right corner of myIslandHealth’s homepage to be able to choose among the patients that you have access to.

To request proxy access, please complete this form to allow others proxy access and email it to portalsupport@islandhospital.org or return the form to your provider’s office.

I once had access to my child’s myIslandHealth account and now I do not. What happened?

Per State and Federal guidelines, once your child turns 13, your access to their myIslandHealth account is deactivated. Your child can now sign up for his/her own account and complete the necessary form to grant you proxy access.

To request proxy access, please complete this form to allow others proxy access and email it to portalsupport@islandhospital.org or return the form to your provider’s office.

Can my spouse and I share one myIslandHealth account?

No, each adult must have their own myIslandHealth account. However, your spouse may grant you proxy access to their myIslandHealth.

To request proxy access, please complete this form to allow others proxy access and email it to portalsupport@islandhospital.org or return the form to your provider’s office.

What is the quickest way to refill a prescription?

If you have refills of your prescription available, please contact your pharmacy.

If your prescription is out of refills please request a refill on myIslandHealth.

Why is an outside lab or diagnostic imaging result not showing under results?

If your labs or diagnostic imaging was performed outside of Island Health, they will not show in myIslandHealth portal unless you provide a copy to your provider to be scanned in. If they are scanned into your chart they are viewable on the portal under Health Record> Documents> Results. Immunizations performed outside of Island Health are the same, they will show under Health Record> Documents> Medical Profile, if a copy was provided to your provider.

Where can I find my DEXA Report?

DEXA reports are scanned to your patient record and can be found under Health Record> Documents> Results.

What should I do if I forgot my password?

Click on the “Forgot Password?” link on the login screen to reset your password. You will be prompted to enter your logon ID and email address. An email will be generated with further instructions.

What should I do if I forgot my logon ID?

Click on the “Forgot Logon ID?” link on the login screen. You will be prompted to enter your email address. An email will be generated with further instructions.

Where can I change my password?

Click on “Preferences” at the bottom of the myIslandHealth homepage screen to change your password.

Is myIslandHealth secure?

Yes! We have taken great care to ensure your health information is protected. Access to your myIslandHealth information is controlled by your personal logon ID and password. Unlike conventional email, communication via myIslandHealth is a secure way to message your provider.

What is your privacy policy?

Click here (Joint Notice of Privacy Practices HITECH) to view Island Hospital’s Privacy Policy.

I was logged out of myIslandHealth, what happened?

To protect your privacy and the security of your health information, you will automatically be logged out of myIslandHealth if there is no activity for 30 minutes or more.

Why does the back button in my browser not work when I am in myIslandHealth?

This is for your security. When logged in to myIslandHealth, use the portal’s own navigation buttons (i.e. Home). Using your browser back or forward buttons will cause you to be logged out of the portal.

Accessing your health information via an app

Island Health offers an application programming interface (API) that allows you to download your health information to an application of your choice. If you are interested in using an application, please contact 360.299.4268 to determine if your application meets technical requirements.